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Delegating at your provider

After requesting the custom domain zone, you publish four NS records in your domain's DNS. It is a one-time configuration: every future application is born under the subzone with no new request.

The console shows the four nameservers ready to copy as soon as the zone exists. This page is the per-provider walkthrough.

The mistake behind most failures​

Some panels want only the name before the domain (apps); others want the full address (apps.acme.com).

Getting it wrong creates the delegation at apps.acme.com.acme.com — with no error message and nothing answering. Always check your provider's name-field note below.

Before you start​

  • The four nameservers copied from the console.
  • Access to the panel where your domain's DNS is administered. It is not always where the domain was registered.
  • Use a TTL of 3600 seconds, or the panel's default.

AWS Route 53​

Where: Create record → Record type: NS Name field: enter only the name before your domain — Route 53 completes the rest.

  1. Open Route 53 and enter your domain's hosted zone.
  2. Click Create record.
  3. Under Record type, choose NS.
  4. Paste the four servers into Value, one per line.
  5. Leave the TTL at 3600 and click Create records.
caution

If the domain is in another AWS account, the record must be created in the account holding the hosted zone.

Cloudflare​

Where: DNS → Records → Add record → Type: NS Name field: enter only the name before your domain; Cloudflare completes the domain automatically.

  1. Open the Cloudflare dashboard and select your domain.
  2. Go to DNS → Records.
  3. Click Add record and choose type NS.
  4. Create four records, one per server — Cloudflare accepts one value per record.
  5. Leave the TTL at Auto and save.
note

The orange cloud icon (proxy) does not appear on an NS record, and that is correct: delegation does not go through Cloudflare's proxy.

Registro.br​

Where: DNS → Editar Zona → Novo registro → NS Name field: enter only the name before your domain.

  1. Sign in to the Registro.br panel and select the domain.
  2. Click DNS and then Editar Zona.
  3. Add four records of type NS, one per server.
  4. Save and wait for the zone to be published.
caution

The Editar Zona option only appears if the domain is using Registro.br's own DNS servers. If you use another provider, follow its instructions.

Do not change the Servidores DNS tab — that would change the whole domain, not just the subzone.

Zone publication at Registro.br is not instant; it usually takes a few minutes.

Microsoft Azure DNS​

Where: DNS zone → + Record set → Type: NS Name field: under Name, enter only the name before your domain.

  1. In the Azure portal, open your domain's DNS zone.
  2. Click + Record set.
  3. Under Type, choose NS.
  4. Add the four servers under Name server, one per line.
  5. Click OK.

Google Cloud DNS​

Where: Zone details → Add standard → Resource record type: NS Name field: under DNS name, enter only the name before your domain; the console shows the rest alongside.

  1. Open Cloud DNS and enter your domain's zone.
  2. Click Add standard.
  3. Under Resource record type, choose NS.
  4. Add the four servers under Name servers.
  5. Click Create.

GoDaddy​

Where: DNS → Add New Record → Type: NS Name field: under Name, enter only the name before your domain. Do not write the full domain.

  1. Go to My Products, find the domain, and click DNS.
  2. Click Add New Record and choose NS.
  3. Create four records, one per server.
  4. Save.
caution

GoDaddy sometimes shows the domain's own NS records in the same list. Do not remove any of them — just add the new ones.

OVHcloud​

Where: DNS zone → Add an entry → NS Name field: under Subdomain, enter only the name before your domain.

  1. In the OVH panel, open Domain names and select your domain.
  2. Go to the DNS zone tab.
  3. Click Add an entry and choose NS.
  4. Create four entries, one per server.

Another provider​

Name field: if the field already shows your domain alongside, enter only the name before it. If it shows nothing, enter the subzone's full address.

  1. Open the panel where you administer your domain's DNS.
  2. Find the option to add a record and choose type NS.
  3. Create four records — or one record with four values, if the panel allows it.
  4. Use a TTL of 3600 seconds, or the panel's default.
  5. Save and go back to the console to check.
note

If the panel does not offer the NS type, the domain is probably administered elsewhere. Find whoever handles DNS at your company.

After publishing​

Go back to the console and click I've configured it. Zero checks the delegation in three layers — your domain publishes the four NS records, Zero's servers answer for the zone, and public resolvers already see the delegation —, and the state moves through Confirming the delegation until it reaches Ready.

If the diagnosis is Propagation pending, wait: it is normal in the first few minutes, and the check repeats on its own.

If the check does not pass, the console says exactly what was missing. The diagnosis table is in Custom domain.

Next steps​